Leadership Team

Tim Dolan saw a challenge that needed to be addressed: care for those suffering with Alzheimer’s disease and related dementias More than 5 million Americans are living with the disease – Every 67 seconds someone in the U.S. develops Alzheimer’s which is currently the 6th leading cause of death in the U.S. The numbers are staggering and at present there is no cure. As an innovator, Tim has been involved in memory care for over 25 years. He has had significant influence in changing the perception of the disease along with fostering vast improvement in resources that are now available to families. Dolan Memory Care Homes (DMCH) specializes in the care of those living with Alzheimer’s disease or related disorders. DMCH are not a wing or a floor in a skilled facility, or a new building on a large campus; but rather small households within residential communities accommodating ten or fewer residents. When Tim built his first home in 1993 there were very few placement options available for families. As a consumer himself, he was shocked by the limited long term care choices available to families struggling with the disease which at the time were merely locked down wards within conventional nursing homes.
Evolution of an Idea
Tim began reading everything he could find on environmental design and different care techniques that he could incorporate in a new model of care. He had heard of other ideas that were similar to his that were beginning to take shape in other parts of the country. He traveled to these facilities to see how their approach might help with his design. Tim learned that a family member in New York had donated funds to a research center in Ohio; the Corrine Dolan Alzheimer’s Research Center (CDARC) which he collaborated with in the development of his new care design. While CDARC was not his exact vision, it proved to be a wealth of knowledge that he could use in the developing his own program. In fact, every place he visited he learned something that he could use.
Vision Takes Hold
The journey was a definite struggle; but he did have some successes along the way. Tim did not anticipate the lack of social awareness and the overall stigmatism that existed with the illness. When you couple that with the state’s various licensure categories that ran counter to his style of care; he soon learned that he would be in for a long campaign. In 1999 Dolan Residential Care, as his young company was known, was chosen as one of only 2 facilities in the St. Louis area to participate in the State’s Alzheimer’s Pilot Program to investigate and develop new environments and care techniques for Missourians suffering from Alzheimer’s disease and related dementias. He developed 3 state-of-the-art households that included numerous environmental design features that addressed the cognitively impaired along with several new innovative building techniques. In 2006 Tim’s effort in the field was instrumental in helping to change the licensure regulations in Missouri. Senate Bill 616 was introduced, passed and later signed by the Governor providing Missouri families with an array of long term care choices never before available to Missourians. In 2010 Tim was chosen by the Governor to be a member of the Missouri State Alzheimer’s Task Force representing the long term care in the state. Other Task Force members included Dr. John Morris, Margret Donnelly, Director of Missouri Health and Senior Services, Senator Bill Stouffer sponsor of Senate Bill 616, Carol Rodriguez from the Alzheimer’s Association. The Task Force’s duties were to identify how the disease was affecting Missourians, what resources were available and how the state could better serve those families affected with the disease.
Vision Becomes a Reality
Currently, Dolan Memory Care Homes has 12 households in the St. Louis area. In 2014 Tim completed Les Maison a memory neighborhood. Les Maison is the first of its kind green development consisting of four homes specifically built to accommodate those suffering from various forms of memory impairment. It is a true patient centered, social model in every sense of the word. Residents are encouraged to participate in their own care as well as to be involved in the day to day operation of the home. Residents have the freedom to go outside in an enclosed yard and to socialize by visiting other residents within the neighborhood. To date, there is no other development like it in the country, making it a true “feather in the cap” for St. Louis Based on Les Masons’ success, in 2018, Tim began developing his second memory neighborhood, Waterford Crossing.
Vision for the Future
While Tim’s mission of care for persons living with dementias and their families; he also contributes to a world without Alzheimer’s by working closely with and donating to the St. Louis Chapter of the Alzheimer’s Association and Memory Care Home Solutions.

As the Director of Operations for Dolan Memory Care Homes, John oversees all aspects of operations for the company. He also serves as licensed administrator for five of our nine homes. John received a BA in Business from Augustana College in Sioux Falls, South Dakota, and an MBA from Lindenwood College in St. Charles, Missouri. His career in long-term care began in a McHenry County (Illinois) Nursing home working part-time during summers and semester breaks in maintenance. Following graduation, John became an Assistant Administrator, which led to being a licensed nursing home administrator.Since that time John had several assignments as an Administrator, an Executive Director, a Regional Administrator, a Regional Director and Director of Operations for various management companies. In 2002 John was at a crossroads in his career and following twenty-five plus years of corporate healthcare management he was looking for a change. Fortunately, he met Tim Dolan and realized that long-term need not be a spreadsheet. Small group homes provided the opportunity to provide long-term care on a personal level, a level that you could make a positive difference; long-term care the way it should be.
Over his 15 plus years with Dolan Memory Care Homes he has been involved in all aspects of the households. He has great interactions with the Residents and wonderful stories to share. John says “I feel very fortunate to be part of Dolan Memory Care Homes.”

Even in nursing school, Toni “always gravitated toward the older people, because they appreciate you so much”. After stints as Director of Nursing at conventional nursing facilities, she learned about Tim Dolan’s cozy, nonclinical approach, with 6 to 11 Residents per home. “When you know your patient that well – you know what they need.” At Dolan Memory Care Homes Toni oversees care for Residents with Alzheimer’s disease and dementia related disorders. The “Dolan Difference” is that the residents enjoy a restrain-free environment that is considerate of their wants and needs. By removing limits, restrictions and the word “NO”, residents feel more comfortable and exhibit less negative behaviors. It’s about what they can do, not what they can’t do. It’s amazing too, when we open up all the possibilities, what you can actually do with folks who have dementia. Who else would take 90 folks with dementia to a Prom! Life with Dementia can be meaningful and enjoyable. Families can stay intact and still have relationships as time goes on. This is what I enjoy most about my work at Dolan.
2014 Award Recipient– Senior Division

Since 2014, Jan has been a member of the Dolan Leadership Team and is responsible for dementia specific staff development, a graduate internship program and engaging with assisted living residents, their families and staff as well as the larger community in meaningful, person centered, residential care. Utilizing her geriatric social work skills, community and academic resources, Jan together with Dolan staff, builds programs that meet the psychosocial needs of Dolan residents from move in through aging in place and end of life care. Prior to joining Dolan Memory Care Homes, Jan served as Education Director and Director of the Alzheimer’s Association Education Institute at the St. Louis Alzheimer’s Association for over 20 years, serving a 38-county, bi-state region. She received her Social Work degree from the University of Missouri and MA (SW) from University of Chicago. Jan is also a licensed nursing home administrator. Jan’s lifelong passion is to advocate with and for older adults. During her career, she’s developed numerous award-winning programs addressing all stages of Alzheimer’s disease, for caregivers and professionals. She educates hundreds of health care professionals and students, and has been active in culture change movements in Illinois and Missouri. The Older Women’s League (OWL) St. Louis honored Jan with a Woman of Worth award in 2004. In conjunction with many committed professionals, Jan recently developed and delivered a curriculum for hospital staff aimed at systems and practice changes that result in “dementia friendly care” in hospitals. She is an active field instructor for social work interns, university instructor in long- term care management and Gerontology Capstone, and is a frequent lecturer and collaborator with academic institutions, health and long term care consultants, community based organizations and Alzheimer’s Association Chapters. Jan was one of ten selected as a Practice Change Fellow, 2009-2011 a program funded by the John A. Hartford and The Atlantic Philanthropies foundations. In 2018 Jan received an award from the Friedman Center for Aging at Washington University for Excellence in Service to Older Adults. The award is supported by The Foundation for Barnes-Jewish Hospital from the Harvey A. and Dorismae Hacker Friedman Fund.

Sandi came to the role of activities in long-term care through community service projects with the Girl Scout troops she led. While working as a Legal Secretary she went back to school to take classes in the field of activities. She started her career in 2001 as an Activity Assistant. Three years later she was promoted to Activity Director. Sandi joined Dolan Memory Care Homes in 2013 as Activities Director. She is responsible for planning and implementing activities at each of the households. She schedules monthly events and entertainers for each house and composes a newsletter of activities for the Residents’ families. She is part of the team implementing and leading the Cognitive Stimulation Therapy (CST) program in the houses. Sandi has an Associate degree in Human Services from St. Louis Community College. She is a Missouri Certified Activity Director and a National Certified Activity Director.
“Whenever I visit the Residents at their homes, they are always so welcoming and so appreciative that I have come to visit them. I love the stories they tell me and learning so much about them. I love working on new projects with them and going out to lunch with them. Every day is always a new day!! Although I am supposed to be going to visit to make their day special, they always end up making my day special too!”

Allison has been with the company over 15 years. She was a Care Partner, an Activities Director, a Nurse Manager, and now works primarily in admissions as Nurse Consultant. “Some days I’m Allison, other days Angie, occasionally a daughter or an old neighbor, and it’s all okay.” With a little imagination and flexibility, Allison highlights the importance of stepping into a resident’s reality. She recalls a time with a resident who, almost every afternoon around the same time, wanted to pick up her children off the school bus. “We would tidy the house by sweeping the floor and folding towels, and prepare a snack for the children. By the time we were finished, Betty was not concerned with picking up her children. What sets Dolan apart from other memory care centers are the little things: We want to know how our residents prefer their coffee, what time do they rise in the morning, what are they proud of, and what makes them smile. Ultimately, it’s the details, which makes Dolan successful in memory care. “Living at Dolan is the ultimate customer service experience, we are wrong, and the folks that live here are always right. We create a safe environment, so we can take away the No’s. It is empowering for the residents to be independent again.” Allison obtained a Bachelor of Science in Biological Sciences and Chemistry at University of Missouri-Columbia. Additionally, she received her Bachelor of Nursing and her Masters of Nursing as an Adult Geriatric Nurse Practitioner at Goldfarb School of Nursing at Barnes Jewish College, where she achieved an Academic Excellence Award. In 2018, she was recognized in Jewish Light as a Woman in Business.

I grew up in St. Louis and graduated from Mehlville Senior High in 1985. A year later I was married and starting a family.
I worked as a CNA on the Alzheimer’s unit until I graduated from nursing school in 1996. By 2004, I was certified in Legal Nurse Consulting, but my passion remained with the elderly. Other work experience includes 4 years at St. Anthony’s emergency room and the medical / surgical floor. I also was a fiduciary specialist for Bank of America Private Trust working with individuals who were receiving HomeCare.
I came to Dolan in 2012 and immediately fell in love with the small group residential settings. I am dedicated to providing the highest quality of life for residents and families who are affected by dementia. Being a nurse at Dolan Memory Care Homes give me great joy in the care I provide.

Mary Kate joined Dolan Memory Care Homes in 2015 after completing a graduate school practicum here the year prior. Her job includes forming, fostering and maintaining partnerships with residents and their families throughout the resident’s transition and life at Dolan. Additionally, she supports the interdisciplinary care teams of her assigned homes. MK holds meetings for family members of new Dolan residents along with the other two social workers. Additionally, she facilitates our Music and Memory™, aromatherapy, and pet therapy programs. She’s regularly found in the houses engaging with residents in complementary therapies, activities, or visiting residents with her therapy dog, Kateri. As a registered yoga teacher, MK also brings accessible yoga classes to our residents. Her energy and compassion for our residents make her a valuable addition to our team. MK graduated from Michigan State University with a BSW and received a Master’s in Social Work degree from Saint Louis University with a specialization in Veteran Services and a concentration in Health/Mental Health where she was twice nominated for Social Work Student of the Year. She is a Licensed Clinical Social Worker, a Qualified Mental Health Professional, a certified Cognitive Stimulation Therapy facilitator, and a certified ALF Assessor. MK is also a member of Social Work Leaders for Healthcare of Metro St. Louis, Social Workers in Long Term Care, and she regularly volunteers for the Let’s Talk program at the Alzheimer’s Association. “My favorite part of my job is building relationships with the remarkable individuals for whom we care and their families, especially through our alternative programs like music and pet therapy. The power of music and pets can’t be understated and I love watching the transformative joy they bring our residents. In addition, I am touched by the families who wear the caregiver hat for so many years with grace. Caring for a person with dementia is one of the hardest roles one ever takes on. I cherish the moments when I can help a family member find peace in their journey of being a caregiver. To be excited to go to work each morning for a community that does true person-centered care is a rare gift and it’s not one I take for granted. I’m thankful for every day and every moment with the extraordinary residents of Dolan.”

Britney came to Dolan Memory Care Homes as a Social Work Intern in June 2017. From the start of her internship, she knew Dolan was the place for her. Her love for the Residents was transparent and found that Dolan’s mission aligned with the care she strived to give. “Person-centered care is worked towards all over the world, but Dolan is the only place that I have seen truly exemplify choice, individuality, and true quality of life for those impacted by dementia.” She began working immediately following her internship. Britney’s role is meeting with families and Residents and providing a constant support through their transition and life at Dolan, as well as providing dementia education through the process. She is involved with Cognitive-Stimulation Therapy (CST) groups, as well as a spiritual CST research project and 3D reminiscence research project collaboration with Saint Louis University. She is involved with bereavement services, such as, end-of-life support, memorial services, and preparing comfort kits for families. Britney graduated from the University of Illinois Champaign-Urbana with a Bachelor’s degree in Community Health and graduated with her Masters in Geriatric Social Work and a Gerontology Certificate from Saint Louis University. She was also a Certified Nursing Assistant, with multiple years of experience working with residents with dementia. Britney is a member of Social Work Leaders in Healthcare of Metro Saint Louis, Social Workers in Long-Term Care and volunteers for the Alzheimer’s Association. When asked about working at Dolan, Britney said, “When I come to work each day, I feel at home. The love and joy the Residents and staff bring is unconditional. My favorite part is getting to learn all the details, both big and small, about what makes each Resident who they are. Having the privilege of being a part of their lives and learning their stories is a great blessing! Most of my family lives in Illinois, but I found my St. Louis family at Dolan.”

Ranada has been with Dolan Memory Care Homes for over 10 years. She was a CarePartner, a Night Supervisor, Staffing Coordinator and most recently stepped into the role as our Assistant House Manager. Ranada loves to go above and beyond in providing excellent care for our Residents with Alzheimer’s disease and related dementias. With a caring, compassionate heart she has always been available to train and develop the new CarePartners to the Dolan mission for caring for the Residents in a home like setting. Ranada’s success is boiled down to her mantra: “Team work makes the Dream work.”

Dolan Memory Care Homes is fortunate to have an outstanding team member, Kiera be apart of the organization for over 8 years. She has held several positions and as a Care Partner (3 years), Activities Assistant (5 years), and now Staffing Coordinator. Kiera reflects on her first day as a Care Partner at Dolan, “A resident thought I was a student of hers and I went with it. My full first day I spent it with her, we went for a walk, she taught me to play Rummy, and from day one a bond was built.” Kiera shares, “Working at Dolan has made me love working with people. Residents have become my extended family. Working here has been a great experience leading to many friendships with staff and residents.” Kiera found Dolan Memory Care Homes through a connection her Mom made. She also strongly fees that “God sent me here for a reason. Working here has taught me a lot about serving God’s people. I believe God brought me here to help serve his people (the residents). He knew that my youthful look, patience, and kindness would help me love, build relationships and take care of the residents like my own family.” In her free time, she enjoys shopping with her sisters and playing video games with her brother. She claims, her one year old niece is “her favorite girl in the world. She brings a lot of joy to my life and I’m so thankful her! ” Kiera also recently started volunteering for The YMCA before school care. She shares, “I love it, the kids are great! They think I’m one of them! On my first day, a kindergartener said “she sounds like a grown up, I thought she was a kid.”

Ruby, our Food Service Specialist, is dedicated to continuing to provide our residents with nutritious and appealing meals. She has been with Dolan Memory Care Homes for over 3 years. Ruby feels working at Dolan has been, “Rewarding! I love the family-friendly atmosphere. I enjoy spending time with the residents. Listening to their life stories and doing whatever I can to help brighten their day. Whether it’s singing or dancing, reading a book, or playing cards.”
Ruby has experience of over 10 years in the healthcare field as a certified medical assistant and caregiver. Her other professional careers include being a chef and catering. In her free time, she enjoys cooking, crafts, reading, interior decorating and collecting glassware. Ruby is from St. Louis, but has also lived in Savannah, Georgia. She comes from a large family of 14 siblings! She has two sons and 2 year old Yorkie, Bella Rose.

Laura’s role at Dolan is as business office mgr. this can include resident accounts, payroll, employee benefits, and keeping the bills paid, just to name a few. The variety makes it interesting! I have been doing this sort of work for over 35 years and I enjoy it, and hope to stay at Dolan for a long time to come.

Bill came to Dolan in 2012 after a long career in a related field. His technical skills, management experience, problem-solving abilities and concern for the safety and well-being of our residents make him a perfect fit for Dolan Memory Care Homes. His dedicated team is responsible for the day-to-day maintenance of our facilities and the systems, appliances, and equipment that give them their homelike feel and appearance. Bill’s department is also responsible for the many facets that ensure our residents live in a safe environment. While you may see him or members of his crew at any given time on any given day, Bill strives to keep things running so smoothly that everything happens behind the scenes to cause minimal disruption to the operation of our homes and the lives of our residents.

Michelle has been working in Human Resources with Dolan Memory Care Homes for more than 3 years and is a member of Society of Human Resource Management. While finishing her Bachelor’s Degree at the University of Missouri St. Louis, she worked for a local non-for-profit providing for impoverished children. It was during this time that she recognized the importance of working for a company that strived to meet meaningful and inspirational mission and vision statements. After graduating from the Pierre Laclede Honors College UMSL as Summa Cum Laude, she found that Dolan was a spark of innovation amongst the Assisted Living Communities as it strived to provide a true model of person-centered and social model of care. At Dolan she provides assistance to our staff with regards to state and federal compliance, policy and procedure interpretation, HR information and management system training and use, counselling advisement’s and determinations, and much more. She enjoys her work and hopes to continue improving in her role to provide the best service to our staff.

Barb is an administrative assistant with more than 50 experience supporting top executives in large and small organizations in the St. Louis area. Her responsibilities include, but are not limited to: answering the phone and directing calls, bookkeeping for the Waterford project, reporting, publishing an internal newsletter for our employees, publishing a web based newsletter for our resident families and many other duties as needed. “I am proud to be a part of Dolan Memory Care and support the professionals that deliver the unique quality of care we give to persons with Alzheimer’s disease and related dementias.”

Cyndi has been in the nursing field for over 25 years in rehab, as a MDS, Assistant Director of Nursing, Nurse Supervisor, and Admissions/Discharges. Cyndi joined Dolan in 2012 as a Nurse Manager at Clermont. During her career at Dolan, she has also worked as a Weekend Nurse and has recently become a Nurse Manager Trainer. What she loves most about Dolan is the small atmosphere, and having “one on one time with families and residents.” She points out this is a big difference between bigger facilities and appreciates “the extra time to help out a resident or family member.” Cyndi’s extensive experience and management skills makes her a great fit as an educator for new nurses. Cyndi’s light-hearted personality and great sense of humor create a fun work environment. Cyndi is flexible and rolls with the punches! Cyndi is originally from Michigan and moved to St. Louis for family. She has one son and four grandchildren–Daymion, Justice, Rylee, and Jaxon. Her grandchildren love coming to work to visit residents and conduct activities. In her free time, you may find Cyndi on a cruise or traveling. With her adventurous spirit, it is no surprise, she loves attending festivals and hiking.